Sublyte
Support
Contact us
One email address, one Telegram, normally answered within 24 hours. No ticket system, and none needed.
What we handle, and what we do not
We are a supplier, not support for these products. The scope is two things: deliver what you bought, on time, and honour the warranty after delivery. Anything outside that is not handled.
In scope
- An order that has not arrived, or delivery contents that are wrong
- An account that will not sign in, a key that is rejected, a balance that does not match
- A payment that does not reconcile, or a transfer that arrived after the window
- Larger credit sizes or volume, where we need to quote separately
Out of scope
- What a tier includes, what its limits are, how much usage you get
- How a feature works, how to call a model, how to fix an error
- Which product is better value, which one you should buy, whether it suits your use case
- What happens when the provider changes its policy, pricing or features
Those answers are in the provider’s own documentation and change constantly; relaying them would only hand you stale information, so we do not relay them. Confirm the tier, its entitlements and its limits yourself before ordering — buying the wrong tier is not grounds for a refund. This is not us dodging: cutting pre-sales support is part of how the price gets to where it is.
Who this shop is for
We assume you already know what you are buying: the difference between Plus and Pro, that API credits and subscriptions bill separately, where a base URL goes. Product pages list tiers, prices, stock and warranty terms — they do not explain the products. If this is your first time with these services, read the provider’s docs before ordering. It saves us both the round trip.
Something wrong with an order? That we handle
Include these three things and we can usually fix it on the first reply:
Shown at checkout and in your delivery email — it looks like NO202609101447158081.
The TRC20 transaction hash of the payment you sent, or the TRON address you sent it from. This is how we confirm the payment is yours.
The exact error message, or a screenshot of the provider’s suspension notice. For a suspended account, tell us the date it stopped working — that date sets the compensation.
Deadlines and what is covered are in the refund and replacement policy: 24 hours for an account that never worked, 48 hours for a suspension. Refund & replacement →